Technical Account Manager

Auckland, New Zealand · Customer Support

Description

About the business

Kia Ora! New Zealand, We're Cin7, the world's most integrated inventory management software with all-in-one cloud Inventory, POS, B2B, EDI and 3PL. Cin7 allows you to manage all your sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers native integrations using third-party logistics (3PL) interface and electronic data interchange (EDI), catering for businesses increasing trend to sell globally.


About the role

We’re looking for a Techincal Account Manager to create long-term, trusting relationships and identify new business opportunities among existing customers. As a Cin7 Technical Account Manager, you will be operating as the lead point of contact for any and all matters specific to the accounts. In this role, you will liaise with cross-functional internal teams (including Technical Support and Product Development departments) to improve the entire customer experience. Ensure our clients are satisfied and engaged with our products and services in the long-run. Assist customers to resolve basic technical and workflow related queries and understand the more complicated ones in order to get the details required for the technical support team to resolve them. Basic HTML and SQL coding will be required for this role.


You will be required to work with multiple clients at any one time and successfully balance the workload accordingly. Our clients are based in NZ, AU, US and UK. Therefore, this support role will have varying start times and you must have the flexibility to either start work at after hours, as well as standard office hours.


In addition to the above:

You will need:


Why work at Cin7

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